Few moments are more frustrating than seeing a crack spider across your Samsung phone’s screen. Whether it slipped from your hand or took an unexpected tumble, you might be wondering if Samsung’s manufacturer warranty has you covered.
Knowing what’s protected—and what’s not—can save you time, money, and stress. In this article, we’ll answer whether a cracked screen is included under Samsung’s warranty and share practical steps and tips for handling the situation. Let’s clear up the confusion!
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Does the Samsung Manufacturer Warranty Cover a Cracked Screen?
If you’ve recently cracked the screen of your Samsung phone, tablet, or other device, one of your first questions is likely: “Does my Samsung warranty cover this?” Screen damage is a common and frustrating mishap. Understanding what’s protected by warranty can help you decide on the next steps and avoid unnecessary costs.
Let’s unpack what the standard Samsung manufacturer warranty includes, what happens with screen cracks, and the best way to get your device repaired.
What Does the Samsung Manufacturer Warranty Cover?
Samsung’s manufacturer warranty is designed to protect you against defects in materials and workmanship that occur during normal usage. Here’s what that means:
- Covered: Faults due to manufacturing errors (like a screen that randomly stops displaying properly through no fault of your own).
- Not Covered: Physical damage caused by accidents, misuse, or external factors.
Key Points of Coverage
The warranty typically includes:
- Hardware defects: Problems like dead pixels, screen flickering, or a device that won’t turn on (if not due to external damage).
- Battery issues: Premature battery failure not due to misuse.
- Malfunctioning buttons or ports: So long as the device hasn’t suffered abuse.
- Faulty system parts: Any internal component failures not caused by the user.
Cracked Screens and the Samsung Warranty
Are Cracked Screens Covered?
In most cases, a cracked Samsung screen is NOT covered by the standard manufacturer warranty. The primary reason is that a cracked screen is almost always the result of accidental damage (e.g., dropping your phone or applying excessive pressure).
Samsung’s standard warranty does not view this as a defect in craftsmanship. Instead, they classify screen cracks as:
- Accidental damage
- User-inflicted damage
- Wear and tear from normal use
These types of issues fall outside the scope of basic warranty protection.
When Might a Screen Be Covered?
There are rare exceptions. If your screen develops cracks or separation without any outside force (for example, it cracks while sitting untouched on a table), and if Samsung determines it was a manufacturing fault, they might offer a warranty repair or replacement. Such cases are extremely uncommon and usually require assessment by an authorized Samsung technician.
What Happens if Your Screen is Cracked?
If your screen is cracked, you will generally have two main options:
- Out-of-warranty repair via Samsung: You can pay for Samsung to repair the screen. This maintains your warranty on other device parts, as authorized repair centers use genuine parts.
- Third-party repair: You may choose a non-Samsung service. This can sometimes be cheaper, but it often voids any remaining warranty on your device.
The Risks of DIY or Unauthorized Repairs
While third-party repairs might seem tempting, here are some things to consider:
- You may void any remaining manufacturer or extended warranty.
- Non-genuine parts may not meet Samsung’s quality standards.
- Subsequent repairs by Samsung may be refused.
In summary: For the best outcome, use official or authorized repair services when fixing a cracked screen.
Extended Warranty and Accidental Damage Protection
What About Extended Warranty (Samsung Care+)?
Samsung offers an optional extended protection plan called Samsung Care+. If you have purchased this plan, the coverage is more generous:
- Accidental damage is often covered. This can include cracked screens, water damage, and drops.
- Deductibles or service fees usually apply for each repair request.
- There are limits (such as the number of claims per year or device).
If you don’t recall if you have this coverage, check your original device purchase documents or your Samsung account online.
Other Device Insurance Programs
If you didn’t buy Samsung Care+, check if:
- Your carrier provides device protection insurance.
- You have credit card benefits for accidental damage.
- Your home insurance policy includes electronics coverage.
These alternative routes can offset out-of-pocket costs for repairs or replacements.
The Steps to Take If You Crack Your Samsung Screen
If you find yourself staring at a spiderweb crack, here’s what you should do:
1. Assess the Damage
- Is the screen still usable? Some cracks are minor, while others make the device inoperable.
- Is there internal damage? Check for flickering, unresponsive touch, or display issues.
2. Check Your Warranty and Coverage Status
- Standard warranty: Excludes accidental screen damage.
- Samsung Care+ or other insurance: Review your policy documents to confirm if accidental damage is covered.
3. Back Up Your Data
Repair processes can sometimes require a reset or may result in data loss. Always back up your essential data before handing over your device.
4. Book an Official Repair
- Visit Samsung’s support website or contact their service center.
- Schedule a repair or replacement and ask about costs.
5. Weigh Third-Party vs. Official Repairs
If out-of-warranty repair is too expensive, you may consider reputable third-party services. However, be aware of the potential for voiding remaining warranty coverage.
Tips to Prevent Future Screen Cracks
While accidents can happen to anyone, you can reduce your risk by taking a few practical steps:
- Invest in a high-quality case: Rugged cases absorb shocks and drops better than slim ones.
- Apply a tempered glass screen protector: Added protection if your phone falls face-down.
- Be mindful of placement: Avoid putting your phone in precarious locations (like table edges or your lap when standing up).
- Keep your pockets free of keys and coins: These items can scratch or pressure your screen.
- Don’t leave devices in hot or cold areas: Extreme temperatures can weaken glass.
Pros and Cons of Samsung’s Warranty Policy for Cracked Screens
Advantages
- No-questions-asked repairs for manufacturing faults.
- Peace of mind for internal part failures.
- Access to official repair centers and genuine parts.
Drawbacks
- No automatic coverage for accidental damage.
- Repair costs for cracked screens can be significant.
- Extended warranties or insurance come at an added cost.
What If You Feel the Crack Wasn’t Your Fault?
If you truly believe your screen cracked because of a manufacturing defect (not a drop, squeeze, or accident), you can:
- Visit a Samsung-authorized service center.
- Request a technician’s assessment.
- Prepare to explain the circumstances and, if possible, provide evidence.
Be aware that proving this is rare, and most cases are considered accidental.
Summary
In essence, the standard Samsung manufacturer warranty does not cover cracked screens caused by accidents or misuse. These cases are viewed as user-inflicted. However, manufacturing defects may be the exception, though such cases are rare. If you want accidental damage protection for future incidents, it’s wise to invest in Samsung Care+ or a third-party insurance plan.
When a crack happens:
- Check your warranty status.
- Consider official repair to retain device value and warranty.
- Take proactive steps to protect your device in the future.
Frequently Asked Questions (FAQs)
1. Does the standard Samsung warranty cover cracked screens?
No, the standard warranty doesn’t cover accidental or user-caused damage, including cracked screens. It only protects against defects in materials or workmanship.
2. What should I do if my Samsung screen cracks?
First, back up your data. Then, check if you have Samsung Care+ or device insurance. If not, you can book a paid repair with Samsung or compare costs with reputable third-party services.
3. Can I repair a cracked screen myself to save money?
DIY repairs are risky—they may void your warranty, can be difficult without the right tools or experience, and may use lower-quality parts. Official repairs are usually safer and more reliable.
4. Does Samsung Care+ cover cracked screens?
Yes, Samsung Care+ typically covers accidental damage, such as cracked screens, though a service fee applies. Check your policy for specific details and limits.
5. Will using a third-party repair shop void my Samsung warranty?
Yes, repairs by unauthorized service centers often void your remaining Samsung warranty. It’s best to use Samsung-authorized repair services to keep your warranty intact.
By understanding what your warranty does and doesn’t cover, you can save time and hassle when facing a cracked Samsung screen. Take preventive measures going forward, and consider investing in extra protection if you’re prone to accidents.
